Updated hours in effect until further notice:
Mon: 9 am – 1 pm; 2 pm – 6 pm
Tues: 9 am – 1 pm; 2 pm – 6 pm
Wed: 9 am – 1 pm; 2 pm – 6 pm
Thurs: 9 am – 1 pm; 3 pm – 5 pm
Fri: 9 am – 1 pm; 2 pm – 5 pm
For the foreseeable future:
We will not be scheduling most elective surgeries (think spays and neuters) or dental cleanings.
We will not be scheduling most wellness visits.
Our hospital doors will be locked to keep unexpected people from entering without prior approval.
Other than actual medical emergencies, we will only see patients with scheduled appointments.
Each client with a scheduled appointment will need to call the hospital when they have arrived, and we will come out to their vehicle to bring in their pet while the client waits in the car. Please expect longer wait times for your appointments.
All dogs will need to be on a leash and all cats must arrive in a secure carrier. The pet owner should place their cat in the carrier before leaving their house.
Clients should be prepared to pay with a credit card at the time of their visit. Preferably this will be done over the phone (most often while they are in the parking lot) but there could be an option to use our mobile credit card terminal outside the building to process their credit card payment transaction.
For any rare and special circumstances where a client may need to be in the building with their pet, it will need to be a single person present with that pet, and we may require hand washing and/or sanitizing of anybody that is present. There will be strict limits on who may be allowed in the hospital and how many people could be in at any given time. We will work to maintain proper distance of all people within the hospital.
The disinfectant cleaner that we were already using is labelled as effective against COVID-19. We will be cleaning on an even greater level and frequency then we were previously.
Our staff will not be working if they are ill and we will all be adhering to strict hygiene protocols.
We appreciate your patience during this difficult situation. Please call us with any questions. 952-892-7970